We will gladly accept returns within 30 days from the date of invoice. All returns need to be fit for resale and in the original packaging. Acroname will either replace or refund your money at your request if the return is within the guidelines described below.
In order to facilitate your return, please contact us at firstname.lastname@example.org for a Returned Material Authorization (RMA). EasierRobotics cannot accept any return without an RMA. Non-defective products and products returned due to customer error is subject to a 15% restocking fee and customer is responsible for return shipping. Shipping costs for defective product exchanges will be split between the customer and EaserRobotics.
Some orders are non-cancelable and non-returnable (NCNR). These are typically special orders or large quantity orders. Our sales team will let you know if your order is NCNR and the condition will be noted on your quotes and invoices. NCNR orders can not be returned or canceled.